We stimulate the drive for reform and institutionalize best practices in the work processes of MDAs in Enugu State through:
- Sensitization and training on best practices in SERVICOM and Government service delivery policies.
- Development of performance enhancement practices and tools like key Message, handbooks and citizens/Customers complaints handling Mechanism.
- Assisting MDAs develop, review and implement Customer Service Charter.
- Monitor implementation of service charter.
An Enugu State where MDAs overcome the challenges of service failures and are repositioned for effective delivery to the citizens.